Protection for You as a Customer

It is important for to be a well informed consumer so if a problem arises you know what steps to take to protect yourself, so make sure to read all paperwork that you receive from your energy company. The Terms of Service will detail fees, contract terms, billing and payment information, credit and deposit policies and cancellation of services. The Your Rights as a Customer disclosure will outline financial assistance options, slamming, cramming, disconnection and restoration of service, complaint resolution and contact information.

You can find all of these items in the specified hyperlinks on the order page for each provider. Once you have submitted your order, you can find these items in the "My Orders" section of your account. Additionally, your selected provider will mail you hard copies at your request.