Last week, TXU Energy announced new customer protections, including a summer moratorium on disconnects for critical care, low-income, and customers that are at least 62 years of age. TXU Energy will also waive deposit requirements for low-income residential customers that are at least 62 years of age and for all customers with a good record of timely payments. Additionally, TXU Energy will not charge customers penalties for canceling month-to-month electric service.

"In this competitive market, being responsive to customer needs and providing innovative solutions is essential, and TXU Energy is proud to be offering these protections for our customers," said Jim Burke, chief executive officer of TXU Energy. "We will continue our efforts to provide excellence in customer service, innovation and value."

For more information on all the customer protection programs, check out the TXU press release.